Thank you for shopping with XING CHONG TRADING LIMITED! We are committed to delivering your orders as quickly and securely as possible. Please take a moment to review our Shipping Policy to ensure a smooth and hassle-free shopping experience.
1. Shipping Methods and Carriers
We offer multiple shipping options to accommodate your preferences and location. Our available shipping carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other trusted carriers
During checkout, you will be able to choose from the available carriers and shipping methods for your region. Delivery times and shipping costs will vary based on the shipping option you select and your shipping address.
2. Processing Time
- All orders are processed and shipped within 1-2 business days from the order date (excluding weekends and holidays).
- Please note that processing times may be longer during peak seasons, such as holidays or special promotions.
- If there are any delays in processing your order, we will notify you via email with updated information.
3. Shipping Costs
Shipping costs are calculated based on the shipping method you choose, the weight and size of your order, and the delivery location. You will be able to review the shipping costs during the checkout process before finalizing your order.
We may offer free shipping promotions from time to time. Please refer to our website or sign up for our newsletter for the latest offers.
4. Estimated Delivery Times
Delivery times depend on the shipping carrier and your location. Below are approximate delivery times for each carrier:
- USPS: 3-7 business days (domestic orders)
- FedEx: 2-5 business days (domestic orders)
- UPS: 3-7 business days (domestic orders)
- DHL: 5-10 business days (international orders)
Please note that these delivery times are estimates and may vary depending on factors such as weather, customs clearance, and unforeseen delays.
5. International Shipping
We are pleased to offer international shipping to many countries. Please note that international shipments may be subject to customs fees, taxes, or duties, which are the responsibility of the recipient. These charges are determined by your local customs office and are not included in the shipping cost.
If you are ordering internationally, the estimated delivery time may be longer due to customs processing or international transit times.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the respective carrier’s website.
If you do not receive your tracking number or experience any issues with tracking your order, please contact our customer service team at service@salvke.com for assistance.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete before completing your order. We are not responsible for delays or issues that arise due to incorrect or incomplete address information. If you notice an error in your shipping address after placing the order, please contact us immediately at service@salvke.com, and we will do our best to make the necessary corrections before your order is shipped.
8. Shipping Restrictions
Due to certain carrier restrictions, we are unable to ship to some locations. If your address falls under a restricted zone, we will notify you and offer alternative solutions.
9. Damaged or Lost Shipments
While we take every precaution to ensure your order arrives safely, in the rare event that your order is damaged during transit or lost, please contact us at service@salvke.com within 7 days of receiving your order or expected delivery date. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if necessary.